Channelbeta

Voice AI

Outbound + inbound AI voice agents powered by Elevenlabs. Call-to-book, abandoned-cart recovery, feedback collection — all in the same contact graph as WhatsApp.

Private beta

Voice AI is live for select partners but doesn't yet have a public SDK surface. Existing dashboard-managed voice agents are fully functional — the API layer is shipping next.

#What you can do today (dashboard)

Spin up voice agents with custom personas, scripts, and knowledge bases.
Route inbound calls to the agent, with handoff to a human on request.
Track call outcomes, transcripts, and sentiment per contact.
Trigger outbound calls from a workflow when a specific event fires.

#Planned SDK

TypeScript

// Shipping Q2 2026
const { callId } = await zaptick.voice.call({
  phone: '+919876543210',
  agentId: 'agt_abandoned_cart_hi',
  context: { cartId: 'CRT-42', total: 2499 },
});

// Listen for call events
// voice.call.completed → transcript, outcome, duration
// voice.call.handoff_requested → agent requested a human

Voice events will flow through the same webhook pipeline as messages. Expect voice.call.started, voice.call.completed, and voice.call.handoff_requested.

Coming soon · Q2 2026

Get early access to Voice AI

Tell us what you're building and we'll reach out when the Voice AI SDK surface ships. Early partners help shape the final API.

Bring your own Elevenlabs voice or pick from our library.
Per-minute pricing matches the underlying model, no markup.
Outbound compliance (TRAI / TCPA) handled by our call layer.

Request access